Refund & Cancellation Policy
Effective Date: September 2026
Within 24 Hours
Refund requests submitted within 24 hours of transaction/order placement are accepted, subject to applicable terms, conditions, and service eligibility criteria of EduConnects.
1. Overview & Business Identity
This Refund & Cancellation Policy applies to all digital products, LMS online courses, live training sessions, software subscriptions, and technology-enabled business services provided by Shrivastava ProFunnels Ventures Pvt Ltd (Brand: EduConnects).
2. Refund Request Window & Eligibility Conditions
- Eligible refund requests must be initiated within 24 hours of the transaction or purchase timestamp.
- Digital products, downloadable content, or service packages that have already been accessed, downloaded, or delivered in full may have specific eligibility limitations.
- Custom done-for-you services or tailored marketing setups where active resource allocation has commenced will be evaluated based on the specific scope completed prior to the cancellation request.
3. Verification & Refund Processing Method
- All refund requests require verification of the original transaction ID, order reference, and customer registration credentials.
- Approved refunds will be credited back to the original payment method used during checkout.
- Payments processed online through our official payment gateway provider, Cashfree, will follow standard Cashfree merchant refund routing procedures.
4. Distinguishing Cancellation from Refund
- Subscription / Order Cancellation: Prevents future renewal charges or halts ongoing service delivery. Cancelling an active recurring subscription stops future billing cycles.
- Transaction Refund: Refers to the return of funds paid for a specific transaction initiated within the eligible 24-hour window, subject to verification.
5. Payment Gateway Partner
Online payment collection and processing on this website are facilitated securely through Cashfree Payments. Refunds processed through Cashfree are subject to bank processing cycles and gateway timelines.
6. How to Submit a Refund or Cancellation Request
To request a refund within the 24-hour period, please contact our support team with your order details:
Official WhatsApp: +91 9109019090
Registered Office: Ward No. 8, Basundhara Colony, Chandmari, Lalitpur (UP), 284403
Authorized Signatory: Neeraj Shrivastava